I am a devoted husband, a dedicated father, a loyal friend, a supportive coach and an avid technology lover. Throughout my schooling and work I have had the opportunity and privilege of working in innovative technology environments. I have demonstrated a keen ability and dedication for learning new technologies and I am truly assiduous in my learning, for example; I have self-taught myself to configure a corporate VOIP system, written numerous websites and carried out mass ghosting. Having been a computer and electronic fanatic for over 15 years I strongly believe in the utility of technology as a problem solving tool.

Throughout my schooling, I had wonderful mentors who have taught me the value of problem solving; one of which greatly impacted the way that I am today. This incredible mentor taught me to think outside the box and find the answers myself using all the resources available. Now back then as a student that sounded a little bizarre, but today I realized it was the best real life training I could have ever had; preparing me for the real world where today I’m often told “You’re so resourceful Dominic, you seem to be able to do it all”.

Skills

Overview

• Over 13 years in IT experience
• Over 13 years in customer service
• Techie with social skills
• Excellent organizational skills
• Effective communicator
• Team player that can also work independently
• Very resourceful and reliable
• Self learner and motivated
• Self drive to help others
• Advanced internet research skills
• Knowledgeable in Common Look and Feel, Design principals, Writing and Designing for the Web and Web 2.0
• Drupal and WordPress CMS experience

Software

• Microsoft (2000-2007): Word, Excel, PowerPoint, Outlook, Internet Explorer, FrontPage, Access
• Mozilla Firefox
• Google Chrome
• Notepad++
• FileZilla
• VMware Player, Virtual Box
• Adobe: Photoshop, Acrobat, Illustrator, Dreamweaver, Flash

Programming

• JavaScript (including jQuery)
• PHP
• XHTML
• CSS

Hardware

• Routers (wireless and wired) including proper network configuration
• Scanners and Printers including network printers
• All internal computer components
• Home theatre systems, including: Plasmas, LCDs, Speakers, Receivers, DVD, VCR, CD players, Multi zone audio and video, Custom automation programming and installation
• Troubleshooting

Databases

• MS Access
• MySQL

Operating Systems

• Linux: Ubuntu, CentOS
• Microsoft Windows: 2000, Server 2000, XP, Vista, Windows 7

Language

• Oral: English & French
• Written: English & French

Other

• Reliable Security Clearance (PWGSC)
• E/E/E Linguistic Profile

Education

• Trained by ctc TrainCanada in Microsoft Word, Excel, PowerPoint, Outlook, Access, Flash and PHP
• Performance Management – Common Sense Selling
• Trained in sales and electronics by: Alpine Electronics, MB Quart, Pioneer, Sony, Definitive Technology, Canton, Panasonic and more
• Algonquin College (Computer Engineering)
• St. Peter’s High school diploma (with honours)

Achievements

• 2009 – Present: Volunteer Webmaster for the new bilingual RUSC website (release date Sept/Oct 2009)
• 2008 – Present: Volunteer Soccer coach for RUSC U5/U7
• 2005 – Present: Self maintained and hosting of websites
• 2002 – 2004: Top 20 Alpine sales person in Canada
• 1999 – 2004: MB Quart Product Trained certification
• 1999 – 2004: Alpine Electronics of Canada Product Trained Specialist Certification
• 1997 – 1998: Bank of Montreal Technology Award
• 1996 – 1998: Design and Technology Award

Experience

PUBLIC WORKS AND GOVERNMENT SERVICES CANADA

Administrative Officer
Oct. ’11 – Present

WORKPLACE INSTITUTE

Director of IT/Trainer/Programmer
Nov. ’08 – Oct. ’11

Implementation and management of all IT systems (VoIP, Networks, Email, Web Servers). Creation of all company templates and brand identity, web development and maintenance, development and implementations of proprietary company web based contact management system, reports and analysis. Fast paced environment requiring daily problem solving skills. MS Office product (Word, Excel, PowerPoint, Outlook) in both English and French trainer to federal and private sector clients with a maintained 96% customer satisfaction. Provide technical support, classroom/office setup and trouble shooting. Creation of marketing collateral, standardized all documents with company brand identity and CLF (letters, faxes, proposals, RFSO, contracts). Management of all contractors, instructors and suppliers. File management of all invoices, receipts and important documents. Created company catalogue, pamphlet and display booth banners.

All systems chosen and implemented by me use the most cost effective method possible while maintaining a 98% uptime. In most situations, the implementations involved using open source technologies to save expenses on costly software/hardware/services (phone system – self hosted and maintained VoIP, classroom imaging software/system, Linux servers). These choices helped the company save an estimated $25,000.00 in software and hardware purchases.

ROCKLAND UNITIED SOCCER CLUB

Website Developer (Volunteer)
Aug. ’09 – Present

Completely rebuilt and redesigned the bilingual club website. Provide management of the web server and domain name registration and all related web/ internet services for the club. The website also incorporates a CMS that allows the Executive members of the club to update and add content to the site without the requirements of the web developer. Since the new website’s creation and implementation, administrative support has dropped dramatically and passing information to members has become painless.

KAWARTHA LAKES ANIMAL CHIROPRACTICS

Brand Identity (Freelance)
Sept. ’08 – Jun.’09

Designed the company logo and brand identity that best represented the client’s business. Created logo, letterhead, invoice template and business cards.

JAMIESON CHIROPRATICS

Brand Identity/ Website Developer (Freelance)
Aug. ’08 – Sep.’08

Designed the company logo and brand identity that best represented the client’s business. Created logo, letterhead, invoice template, business cards and basic website. The domain was purchased by me and is hosted and maintained on my own server.

EPICUREAN – YVONNE ANDERSON

Website Developer (Freelance)
Jan. ’06 – Present

Development of a personal website. Creation of a custom website layout, graphics and a custom administration layout. The website was developed using a customized WordPress CMS, allowing the client to have full control over the content on the site. The website includes custom JavaScript rotating banner and website statistics along with a photo gallery. The client requested many custom pages that required a lot of manipulation of provided data, by the client, to integrate it into the website design. This involved extensive use of hand coding and data manipulation using formulas in Excel. The website is hosted and maintained on my own server for this client.

CTC TRAINCANADA

Senior Account Manager
Jan. ’05 – Nov.’08

One of the company’s top sales people. Provided customer service, fax outs, marketing initiatives, development, implementation and responsible for the national monthly email campaigns. Created, implemented, sold and introduced the company to training vouchers (TrainTickets). Created monthly reports and analysis on sales data, arranged client meetings, worked in a fast paced environment, that necessitated daily problem solving skills, provided technical support via phone and email, daily management of hundreds of emails, classroom setup and trouble shooting, creation of multiple marketing presentations, documents and sales tools that have been implemented nationally throughout the organization, wrote numerous successful responses to RPF and bids. Occasionally acted as Branch Manager.

STEREO PLUS & DESIGN

Car & Home Audio Specialist
Aug. ’99 – Dec. ’04

Sales, web page creation/ design, product service, customer service, product orders, Co-op trainer, radio ad creation (in conjunction with Hot 89.9/The Bear), custom installations, product organization and layout, and computer systems technician.

LOEB FALLINGBROOK

P.O.S. System Technician / Front End Supervisor
July ’95 – Aug. ’99

Responsible for correct product prices, supervision of approximately 20 employees, Worked in conjunction with Store Manager and Owner to ensure proper customer satisfaction, responsible for new employee training.

DND – CANEX

Summer Student Employment
July ’98 – Aug. ’98

Data entry and reporting with MS Word/Excel for all the weekly sales of all the Canex locations in Canada. Reported directly to the Director.

NORTEL (BELL NORTHERN RESEARCH)

Co-op Student
Jan. ’98 – June ’98

Web page design (co-op) for two internal fiber optics divisions

STEREO PLUS ORLEANS

Web Developer
June ’97 – Dec. ’98

Web page design

References

Available upon request.